Silva Homes (until recently known as Bracknell Forest Homes) is a Housing Association, near Reading with over 6000 homes. They decided to pilot the Resettlement Passport with prospective tenants.
“We started using the Resettlement Passport with the aim of providing new tenants with the skills they need to successfully sustain a tenancy and reduce arrears levels and minimise risk of future tenancy failure. We wanted our tenants to increase their social capital, linking them with local organisation and services and ensuring they understood their responsibilities as tenants and knew who to contact.”
Emma Benney, Voids and Lettings Officer, Silva Homes